How to shop

What do I do if I have forgot my user name?

Your user name is the email address which you stated when you registered at

What do I do if I forgot my password?

If you have forgot your password you can click on ‘Forgot password’ when logging in at When you state your email address we will send you an email with instructions on how to reset your password.

Where do I find size measurements?

We have a detailed size guide which you find on the product pages for both women’s wear, kids’ wear and lingerie.

Order & delivery

How do I know that my order is confirmed?

As soon as your order is approved and the payment is made you will receive an order confirmation to your email address. During larger offers and promotions, you might have to wait a few hours before you receive the order confirmation email.

How do I know that my order has been shipped?

When your order is sent from our warehouse you will receive an email and/or text message saying the order is on its way to you.

Are the prices always the same in store and at always have the same regular prices as in the stores. Though, during sale, price reductions and specific offers and local campaigns there might be differences between different stores and

Am I able to cancel my order after it is confirmed?

Unfortunately, you cannot cancel a confirmed order, please contact us for assistance on [email protected], via on contact page or on our Facebook page.


How do I make a return?

The easiest and most economical way to return the goods is to bring the item to one of the local Lindex stores. Remember to bring your receipt with you.

When is it possible to make a return?

We offer you as a customer a 30-day return policy for unused items, valid from the day you receive the order.

What do I do if I want to make an exchange?

If provided locally, you may return your items to your local Lindex store. Remember to bring the receipt that came with your order.

If you cannot find an answer to your query, please contact us